Louisville VA Medical Center
Local Patient Access Data
Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.
At the Robley Rex VA Medical Center, we have established a number of procedures to assist you in getting an appointment without a long delay. Our goals are simple:
- You should be able to see your primary care provider within one to two business days.
- You should have faster access to speciality care.
If you have received a postcard stating that you need to make an appointment, please call the Medical Center at (502) 287-4000 (toll-free 1-800-376-8387) and press option 2.
Changing Your Appointment
If you need to cancel an existing appointment, please contact us as soon as you know you will not be able to keep your appointment. This courtesy allows us to reschedule your appointment sooner as well as schedule a fellow veteran for your original appointment time. Please call (502) 287-4000 (toll-free 1-800-376.8387) and press option 2.
If you need to cancel an appointment for any clinic between 4:30 p.m. and 8:00 a.m. or all day on weekends or holidays, please call (502) 287-4000 (toll-free 1-800-376-8387) and press option 2 followed by option 1.
Who to Call
To make an appointment with a particular clinic or service, call the listed phone number provided below: