Louisville VA Medical Center

Pharmacy

About the Program

The Robley Rex VAMC pharmacy processes thousands of prescriptions daily. Prescriptions may be refilled by phone or the Internet.

Services Offered

Automated Refill Line

The Robley Rex VA Medical Center's Automated Information System's Dial-A-Refill program is an automated telephone system for refilling prescriptions without leaving the comforts of home!

Please call one of the following numbers:

  • 502-287-4211 (Local area)
  • 1-888-482-5268 (from outside the local area)

Upon accessing the system, a friendly voice prompt will greet you and ask you to enter information using your telephone keypad. The voice prompt will then give you options to choose from and continue to guide you throughout the entire process. For your convenience, a list of options are provided below:

Press 2 followed by 1... To Request A Refill
Press 2 followed by 2... To Check Status of a Refill
Press 2 followed by 8... To speak with the Pharmacist
Press 3... For your account balance

When asked for your prescription number, enter numbers only. Any letters should be omitted.

Dial-A-Refill is for mail-out refills only. Prescriptions should be ordered at least 3 weeks before running out of medicine. If you do NOT have a touch-tone phone, you will need to mail in the prescription refill request form to:

Robley Rex VA Medical Center
VA Pharmacy (119)
800 Zorn Avenue
Louisville, KY 40206-1499

Please do not mail in your refill forms to refill prescriptions you have already requested through Dial-A-Refill.

Internet Refill

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Robley Rex VAMC Outpatient Pharmacy

All veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot be refilled at the main Robley Rex VAMC pharmacy window.

The Outpatient Pharmacy Service is located on the first floor of the medical center in room A-156.

Drug Information

Please visit My HealtheVet for information about any prescription you may be taking.

Medication Disposal Safety Tips

Please review the following document for safety tips on disposing expired or unwanted prescriptions and over-the-counter drugs safely.

Hours

Outpatient Pharmacy

  • Monday - Friday 8:00 a.m. - 6:00 p.m.

Inpatient Pharmacy (inpatient hospitalized veterans only)

  • Open 24 hours a day, 7 days a week, 365 days a year.
All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.

Pharmacy Frequently Asked Questions

Q: What is the copay for pharmacy benefits?
A: Please refer to the Outpatient Prescription Copay page at the VA Health Eligibility Center website.

Q: How do I get my refills?
A: Using a touch-tone phone to call our automated refill request system, Dial-A-Refill.
A: Completing a mailing the refill request slip that comes with each prescription.
A: Leaving the refill slip in the pharmacy drop box the next time you come to the medical center.
A: Refills should be requested at least 3 weeks before running out of medicine. This will allow ample time for processing and delivery.
A: The Robley Rex VA DOES NOT refill medications at the pharmacy window.

Q: How do I get my medications?
A: NEW prescriptions are normally mailed to you. However, if the prescription is needed right away, it can be picked up at the VA Pharmacy or can be mailed to your home. Prescriptions that are mailed come from a centralized pharmacy affiliated with the Robley Rex VAMC located in Murfreesboro, Tennessee. Prescriptions that are mailed usually arrive within 14 days.

Q: What if there are no refills remaining?
A: If you do not have any refills remaining and need to continue the medication, contact your provider as early as possible for a new prescription.

Q: What is a formulary?
A: The formulary is a comprehensive list of medications approved by a group of physicians and pharmacists. Formularies promote rational, clinically appropriate, safe and cost effective drug therapy. Like all health-care systems, the VA will pay for medications that are on the formulary. This list is carefully developed to include a full-range of medications necessary to treat medical conditions. If your current medication is not on the formulary, a medically equivalent alternative will be prescribed for you.

Q: Can I get medications not on the formulary?
A: It is rare, but under certain conditions, you may be prescribed a drug that does not appear on the formulary. Your VA provider will need to request this non-formulary medication by completing a special request form. This form is then reviewed to ensure that the non-formulary drug requested is being used appropriately and for an FDA approved use. This process may take a few days.

Q: Can I get prescriptions from my private physician filled at a VA Pharmacy?
A: No. In order to receive your medication from the VA, a VA healthcare provider needs to see you and prescribe your medication. VA healthcare providers will work closely with your private physician to provide you with continuity of care. It is important to supply your VA provider with your medical records from your private physician.

Q: Who can write my prescriptions?
A: The VA pharmacy is allowed to ONLY honor prescriptions written by a VA provider. The VA cannot fill prescriptions that are written by private physicians.

Q: Will the VA pay for a prescription at a non-VA pharmacy?
A: No. The VA is not responsible for payment of outside physicians' fees or medications. You or your private insurance company is responsible for these costs.

Contact Info

Location

  • Building 1 (Main Building)

Contact Number(s)

  • 502-287-4211
  • 888-482-5268

Hours of Operation

  • Outpatient Pharmacy: Monday - Friday, 8:00 a.m. - 6:00 p.m.
    Inpatient Pharmacy: Open 24 hours a day, 7 days a week, 365 days a year.