Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Louisville VA Medical Center


'I CARE' at the Robley Rex VA Medical Center

Wayne L. Pfeffer, Medical Center Director

Wayne L. Pfeffer, MHSA, FACHE Medical Center Director

By Louisville VA Public Affairs
Monday, November 21, 2011

I would like to take this opportunity to make you aware of a very exciting initiative recently implemented by Secretary of the Department of Veterans Affairs, Eric K. Shinseki. 

Throughout its history, VA's dedicated and professional workforce has always demonstrated a strong commitment to Veterans and exhibited many worthwhile values aimed at providing the best-possible services, care and support to Veterans, family members, and other beneficiaries. 
Up until now, there has not been one set of Core Values and Characteristics that applied to all VA employees. 

VA has recently adopted a set of Core Values and Characteristics that apply universally across the Department. The VA Core Values: Integrity, Commitment, Advocacy, Respect, and Excellence (I CARE) define who we are.  The Characteristics: Trustworthy, Accessible, Quality, Innovative, Agile, and Integrated are what we stand for and help guide our day-to-day decisions. 
Together they serve as a foundation and common bond between every VA employee.

Over the past few months, all Robley Rex VAMC employees have received training on the “I CARE” Core Values and Characteristics.  We have added “I CARE” training to New Employee Orientation and continue to incorporate “I CARE” into our daily activities, meetings and events.   

We are proud to say that the Robley Rex VAMC doesn’t have to dig too deeply to see how these values and characteristics already align with who we are and what we do.  Our Integrated Ethics program, for example, is one way we ensure that we “walk the talk;” while our Magnet Journey demonstrates our commitment to creating a more patient-centered environment.  We have a robust Civility, Respect, and Engagement in the Workplace (CREW) program, and our Systems Redesign program helps us continually improve and create an environment of excellence for our Veterans and for our employees.  We are recognized as leaders in healthcare, both within VHA and state health care organizations.  We are a three-time recipient of the VHA Secretary’s Robert W. Carey Award, VA’s highest award for quality; the Kentucky Award for Performance Excellence; and the 2011 Kentucky Psychological Association, Psychologically Healthy Workplace Award. 

As illustrated above, The VA Core Values and Characteristics are more than just words at the Robley Rex VAMC.  Technology, systems, processes, and other resources all have a role to play, but it is the “I CARE” attitude demonstrated by our employees that really makes the difference.  That’s one reason I am so proud to be a part of the Robley Rex VAMC family.

I would also like to take this opportunity to recognize and thank our staff for their dedicated support of our nation’s Veterans and the Robley Rex VAMC.  Working together, we can ensure the men and women who served in uniform receive the care and benefits they so rightfully deserve.


Wayne L. Pfeffer, MHSA, FACHE
Medical Center Director


Get Updates

Subscribe to Receive
Email Updates