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Louisville VA Medical Center



Local Patient Access Data

Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to

At the Robley Rex VA Medical Center, we have established a number of procedures to assist you in getting an appointment without a long delay. Our goals are simple:

  • You should be able to see your primary care provider within one to two business days.
  • You should have faster access to speciality care.

If you have received a postcard stating that you need to make an appointment, please call the Medical Center at (502) 287-4000 (toll-free 1-800-376-8387) and press option 2.

Changing Your Appointment

If you need to cancel an existing appointment, please contact us as soon as you know you will not be able to keep your appointment. This courtesy allows us to reschedule your appointment sooner as well as schedule a fellow veteran for your original appointment time. Please call (502) 287-4000 (toll-free 1-800-376.8387) and press option 2.

If you need to cancel an appointment for any clinic between 4:30 p.m. and 8:00 a.m. or all day on weekends or holidays, please call (502) 287-4000 (toll-free 1-800-376-8387) and press option 2 followed by option 1.

Who to Call

To make an appointment with a particular clinic or service, call the listed phone number provided below:

Clinic Contact
Primary Care
Carrollton Healthcare Center (502) 287-6060
Dupont Healthcare Center (502) 287-6986
Fort Knox Healthcare Center (502) 624-9396
Grayson Healthcare Center (866) 653-8232
New Albany Healthcare Center (502) 287-4100
Newburg Healthcare Center (502) 287-6223
Medical and Primary Speciality Care (502) 287-6840
Scottsburg Healthcare Center (812) 752-8375
Shively Healthcare Center (502) 287-6000
Women's Healthcare Center (502) 287-6000
Specialty Clinics
AETC (Including Hematology & Oncology Clinics) (502) 287-5752
Ambulatory Surgery Unit (502) 287-5633
Audiology & Hearing Aids (502) 287-5013
Cardiology Clinic (including EKG & Echo) (502) 287-6840
Dental Clinic (502) 287-5352
Dermatology Clinic (502) 287-6840
EKG (502) 287-5676
Ear, Nose, and Throat (ENT) Clinic (502) 287-5618
Eye Clinic (502) 287-6199
Gastrointestinal (GI) Clinic (502) 287-6148
Laboratory (502) 287-5531
Medicine Clinics (502) 287-6840
Mental Health Clinic (Dupont) (502) 287-6187
Neurology Clinic (including EEG) (502) 287-6840
Occupational & Physical Therapy (502) 287-5105
Orthopedics Clinic (502) 287-5618
Pain Clinic (502) 287-5290
Prosthetics (502) 287-6182
Pulmonary Clinic (502) 287-6840
Radiology (X-Ray, CT, MRI, Ultrasound) (502) 287-5142
Surgery Clinic (including Vascular) (502) 287-5618
Urology Clinic (502) 287-5618
Admissions (502) 287-6838